Black Phantom Tactical LLC is committed to 100% customer satisfaction. That is why we stand by our iron clad quality guarantee that If by any reason you are unsatisfied, you may return your purchase within 72 hours of the ship date. (Must be undamaged in original packaging.)
- You may return new, unopened, unused items within 72 hours for a store credit of the amount purchased less shipping and handling.
- We may still approve your returns after 72 hours at our own discretion, given the products have not been used. However, we may not be able to refund your payment method, in which case we will issue you store credit.
- Return shipping is the responsibility of the buyer, unless we've made a mistake in fulfilling your order.
- Upon receiving your email request for a Return or Exchange, a Customer Service Representative will email you return instructions with the address on where you need to ship your item back to.
- All return items must be in "re-sellable condition" ** to qualify for a return or exchange.
- Certain types of goods are exempt from being returned. All sales our final on gift cards and closeout items
- Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to seven business days for inspection and processing of the returned item.
- If the item is re-sellable, a store credit will be issued through a coupon code sent to your email (minus the original shipping fees) within 5 days of receiving your returned item.
- A restocking fee may apply to your return. If your order consists of more than 10 items, a 10% restocking fee will apply. It takes a considerable amount of time for us to pull orders consisting of many items. Restocking fees are charged to cover the cost of pulling, then putting back the order into our physical inventory.
- If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, at your request.
If you have any questions or would like to check the status of a return, please email us at firstname.lastname@example.org
Every effort is made to ensure that you receive products free from manufacturer's defects. However, if you receive a product that is defective, you must report this problem within 3 days of receipt using the notification procedure outlined above.
Please follow these instructions to qualify for a return or exchange: 1) Send a request form to our support team at email email@example.com. Please include the following information:
- Full Name
- Phone Number
- Email Address
- Order Number
- Name of the product you are returning
- Reason for the return